★★★★★ 5
Very good chew and great customer service
Style: Medium, Size: 10 Chews
We have been ordering Native Pet's medium Yak chews from Amazon for some time now as a subscriber item, averaging a 10 pack about every 3 weeks. We chose the Native Pet brand based on the many positive reviews and had been very happy with our choice with the exception of our most recent 2 orders.
As with any natural product, there are differences in the chews in every package. Since the chews are very hard, we prefer the ones that are just a little "softer" and wear away as our dog chews them versus the slightly more brittle chews that can have larger chunks break off, potentially presenting a choking hazard. With that said, most of the chews we received were of the former consistency and hardness until we received a pack where the screw top was very loose and the foil seal was compromised which may have allowed them to dry a bit more than normal. We gave the chews to our dog (I probably shouldn't have in retrospect) and EVERY chew was now brittle and broke off large chunks. The next order arrived in a large envelope from Amazon and the contents were completely out of the package with the screw top completely off, a black powdery substance at the bottom of the envelope and inner portion of the screw top, and the moisture packet and 10 chews were loose in the envelope. This time they went into the garbage.
I decided to call Native Pet and let them know there may be a rough handling issue at Amazon, or an issue with their shipping... or whatever.....but that there was definitely a customer issue.
I received a text message almost immediately from Pat Barron at Native Pet giving me a direct email to communicate the circumstances and to attach some photos. Pat was appreciative for the notification and photos, genuinely concerned with the quality of their product, and graciously offered a replacement as a gesture of good will from Native Pet.
It was outstanding customer service from an individual and company proving they actually care for you as a customer and for your continued satisfaction with their product.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 9, 2021
,
and
Promo Codes Available: